(Release date : July 2018) 

Last updated : 27-06-2019


GLOSSARY

*EFD - Expected Finish Date - This is the expected finish date that the technician think they will finish your ticket by. 

*AFD - Actual Finish Date - This is the actual date in which the ticket or the issue that you have will be resolved by.

*TAKEN BY - This is the name of the technician who took a particular ticket.

* Delay Comment - If there are any delays in a particular ticket, the technician will state under this column the cause of the delay.  

What's new? * Forgot password? : This new feature allows you to change or get your password. You can find this on feature on the login page, All you need to do, is to follow the on screen prompts.